Shipping Info

Heidi Collection has a FREE ground shipping on select items. Promotional offer only valid on eligible items. Look for the "FREE SHIPPING" text on eligible items. Other items in your shopping cart are not eligible are subject to shipping charges.

This promotional offer can't be combined with any other promotional offer, exchange, group sale, nor is this promotional offer valid on previous purchases. Only applies to order to be shipped via standard ground shipping to a valid address in the United States. This promotional offer is not available for shipments to APO/FPO addresses or P. O boxes. For Hawaii Customers we will charge $30.00 extra with a purchase of package. Additional exclusions may apply. Customer responsible for all shipping costs on returned merchandise. Shipping will be automatically deducted at checkout.

We ship all orders by UPS or USPS. Free shipping is not available for international customers.

Orders are generally shipped the following business day and can take up to 10 *business days for delivery using STANDARD GROUND shipping depending on your location within the United Sates. *BUSINESS DAYS are defined as Monday thru Friday not including weekends or national holidays. Other methods of rush shipping available upon request.

We do ship to CANADA, please call our customer service number for shipping fees and methods. Shipments to CANADA may be charged import, customs fees, dues and taxes at the time of delivery. These are separate from our shipping fees and are not payable to us. We have no way of knowing what these will be. These fees are non refundable. Only "Standard shipping" is available to Canada and may take up to 15 days or more to arrive. If you do have a time sensitive order please do not order. Please be aware we require proof of delivery in the form of a signature for ALL our orders. Please provide an address where you are available to sign for your order upon delivery.

INTERNATIONAL:

We do ship to CANADA only.

SALES TAXES:

Sales Tax applicable only for our customers in California.

PRODUCTION:

Dolls, guest books, bibles, pillows, photo albums need extra 8 days for production.

INVENTORY

Due to the fact that our website does not track inventory on some products our website might not show if an item is actually out of stock. If you are placing a time sensitive order we recommend you call us for a stock check or to give you an estimate inventory date of arrival. If you have not received your package but our courier shows package was delivered, you must contact the courier and file a lost package claim. At the end of the investigation if the courier concludes the package is lost we will then issue a refund or reship your order at no additional charge. You must provide us with a copy of the claim results including claim number. We cannot reship or process any refund until the claim investigation is closed and complete.

Payment Methods:

We accept Visa, Master Card, and money orders. If mailing a money order or cashier check, orders are processed once funds have been received and verified. Sorry, no personal checks.


Send your payment to:
Heidi Collection
1045 S. Santee St. #403
Los Angeles, CA. 90015


Call us at: 213-538-2594